# Job aid: [Task as verb + object, e.g. Issue a refund on a paid order]

_Replace every text in [brackets]. Keep it to one page. Delete these grey hints when done._

**For:** [Who uses it, and that they have done the task before]

**Before you start:** [One line: what to have open or ready before step 1]

## Steps

1. [Verb + exact label in bold, one line]
2. [ ]
3. [ ]
4. [ ]

> **Warning:** [Only for a step that cannot be undone: what to check first. Place this row directly above that step.]

5. [ ]
6. [ ]
7. [ ]

_[Optional: one cropped screenshot of the field or menu people get wrong, personal data blurred]_

**Done when:** [The message, screen or record that shows the task is finished]

**Full SOP:** [Title of the full SOP and where it lives; its owner]

**Last checked:** [Date someone last did the task with this page in hand]